Shipping Policy / Versandbedingungen

GETOKEN

Kohlschütterstraße 1

06114 Halle (Saale)

Germany

Email: info@getoken.store

This Shipping Policy applies to deliveries of products ordered through the GETOKEN online store at www.getoken.store.

The provider and contractual partner is GETOKEN, Kohlschütterstraße 1, 06114 Halle (Saale), Germany.

This Shipping Policy supplements the General Terms and Conditions. In the event of a conflict, mandatory statutory provisions and the General Terms and Conditions prevail.

Delivery is available to the countries and regions that can be selected as delivery destinations during checkout.

GETOKEN may change the available delivery areas for future orders. The delivery options displayed during checkout are decisive for the individual order.

Shipping costs are calculated according to the delivery destination, products, package size, weight and available shipping method.

The applicable shipping costs are displayed during checkout before the customer submits the binding order.

Unless expressly stated otherwise, shipping costs are not included in the displayed product price.

Many products are manufactured on an order-specific basis only after an order has been received. The total fulfilment time may therefore consist of both production time and shipping time.

Estimated production and delivery times are displayed on the product page, shipping page or during checkout. These estimates are not binding delivery dates unless expressly identified as such.

Unless a different delivery time has been agreed, statutory delivery periods apply. Mandatory consumer rights remain unaffected.

Delivery times may be longer during promotional periods, public holidays, high-order volumes, customs processing or events outside GETOKEN’s reasonable control.

GETOKEN may use external production, print-on-demand, fulfilment and logistics partners to process and ship orders. GETOKEN remains the customer’s sole contractual partner.

Orders containing several products may be shipped in separate packages and may arrive at different times. No additional shipping costs will be charged unless they were clearly displayed before the order was placed.

Where tracking is available, the customer will receive tracking information by email or through the customer account. Tracking information may take some time to update after dispatch.

The customer is responsible for providing a complete and correct delivery address during checkout.

Address changes requested after an order has been submitted cannot be guaranteed, particularly after production or shipping has begun.

If delivery fails because the customer provided an incorrect or incomplete address, failed to collect the shipment or otherwise caused the failed delivery, GETOKEN may charge the necessary costs actually incurred for return shipment and reshipping, to the extent permitted by law.

Deliveries outside the European Union may be subject to customs duties, import taxes, handling fees or other official charges.

Unless checkout expressly states that such charges are included, they are payable by the customer directly to the competent authority or shipping provider.

The customer is responsible for checking import restrictions and requirements applicable in the delivery country.

If a shipment is significantly delayed, lost or shown as delivered but has not been received, the customer should contact GETOKEN at info@getoken.store as soon as possible.

GETOKEN may ask the customer to assist with a carrier investigation and to provide the order number, delivery address and other relevant information.

Visibly damaged packages should, where possible, be reported to the carrier upon delivery. Failure to do so does not limit the statutory rights of consumers.

Statutory rights relating to delayed delivery, non-delivery, defective products and withdrawal remain unaffected.

Diese Versandbedingungen gelten für die Lieferung von Produkten, die über den GETOKEN Online-Shop unter www.getoken.store bestellt werden.

Eine Lieferung erfolgt in die Länder und Regionen, die während des Checkouts als verfügbare Lieferziele ausgewählt werden können.

Versandkosten werden abhängig vom Lieferziel, den bestellten Produkten, Paketmaßen, Gewicht und der verfügbaren Versandart berechnet und im Checkout vor Abgabe der verbindlichen Bestellung angezeigt.

Viele Produkte werden erst nach Eingang einer Bestellung auftragsbezogen hergestellt. Die gesamte Bearbeitungszeit kann sich daher aus Produktionszeit und Versandzeit zusammensetzen.

Bestellungen mit mehreren Produkten können in getrennten Paketen versendet und zu unterschiedlichen Zeitpunkten zugestellt werden.

Der Kunde ist verpflichtet, während des Checkouts eine vollständige und korrekte Lieferanschrift anzugeben. Nach Abgabe der Bestellung angefragte Adressänderungen können insbesondere nach Beginn der Produktion oder des Versands nicht garantiert werden.

Bei Lieferungen außerhalb der Europäischen Union können Zölle, Einfuhrsteuern, Bearbeitungsgebühren oder andere öffentlich-rechtliche Abgaben entstehen.

Fragen zum Versand können unter Angabe der Bestellnummer, soweit vorhanden, an info@getoken.store gerichtet werden.