Privacy Policy

GETOKEN("we," "us," or "our") respects your privacy and is committed to protecting personal information collected through our website and related online services (collectively, the "Service").

This Privacy Policy describes the types of information we collect, how we use and share it, and your rights. By using the Service, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Service.

We may update this policy periodically. Material changes will be posted on this page with an updated date and, where required by law, additional notice or consent.

Device and usage information. When you visit the Service, we and our partners may automatically collect information such as browser type, device identifiers, IP address, time zone, pages viewed, referring URLs, and interactions with the site. This may occur through cookies, pixels, and similar technologies. See our Cookies Policy.

Order information. When you purchase, we collect information needed to fulfill your order, such as name, billing and shipping address, email address, phone number, items purchased, and payment status. Payment card details are processed directly by Shopify and its payment providers — we do not store full payment card numbers on our servers.

Customer support information. If you contact us, we collect the information you provide, including your name, email, order number, and message content.

Marketing preferences. If you subscribe to our newsletter or opt in to promotions, we collect your email address and related preference data.

We use personal information to operate the Service, display products, process and fulfill orders, arrange print-on-demand production and shipping, provide customer support, send transactional emails, prevent fraud, improve the site, comply with law, and — where permitted — send marketing communications you have opted into.

We share information with service providers that help us run the Service, including:

Shopify (storefront, checkout, order management, and payment processing); print-on-demand and fulfillment partners that produce and ship your orders; shipping carriers; and, where configured, analytics and advertising partners such as Meta and TikTok.

These providers are authorized to use personal information only as needed to perform services for us and are expected to protect it appropriately. Some providers may process data in the United States or other countries.

We may also disclose information when required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition.

Where enabled, we may use cookies and pixels to measure site performance and deliver relevant advertising. You can limit interest-based ads through browser settings and platform opt-out tools listed in our Cookies Policy.

California residents may have the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising. See our Privacy Rights page or email support@getokenclothing.comwith the subject line "Do not sell or share my personal information."

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing such as targeted advertising or marketing emails.

To exercise these rights, contact support@getokenclothing.com. We will verify your request as required by law and respond within applicable timeframes.

If you are in the EEA or UK, you may also have rights under the GDPR, including the right to lodge a complaint with your local supervisory authority. Our lawful bases for processing include performance of a contract, legitimate interests, compliance with legal obligations, and consent where required.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have collected information from a child, contact us and we will delete it as required by law.

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, and legal, tax, and accounting obligations. When no longer needed, we delete or anonymize data unless a longer period is required by law.

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure. Checkout and payment are handled through Shopify's PCI-compliant infrastructure.

Questions about this Privacy Policy or our privacy practices: support@getokenclothing.com.