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Last updated: July 15, 2026

Before you contact us

GETOKEN items are made to order through our print-on-demand fulfillment partners. Because each piece is produced specifically for you after checkout, we do not offer returns or exchanges for change of mind, incorrect size selection, or preference. Please review your cart, size, and shipping address carefully before completing your purchase.

Order issues

If an item arrives incorrect, defective, misprinted, or damaged, contact us at support@getokenclothing.com and we will take responsibility and work to resolve it promptly.

Please include your order number, a brief description of the issue, and clear photos of the product and packaging. We may request additional information to process a replacement or refund where appropriate.

General inquiries

For questions about products, sizing, shipping timelines, or your order status, email support@getokenclothing.com or reply directly to your Shopify order confirmation email.

We aim to respond within 1–2 business days. Allow additional time during high-volume release periods.

Instagram & TikTok

Follow drops and new releases on our official profiles: Instagram @__getokenclothing and TikTok @getoken_clothing. When Instagram Shopping or TikTok Shop go live, product CTAs on this page will point at those storefronts automatically.